LaadLens privacy policy

What stays on your device

This data is stored only on your phone and never sent to us:

• Your location. LaadLens asks for permission while using the app only, and uses your location on your device to find and sort chargers within walking distance. Your precise location is never sent to us or to advertisers.
• The charge cards you select in the app.
• The charging sessions and spending you log, and your settings (such as your preferred maps app).
• Whether you have LaadLens Plus, so no ad appears before the App Store or Google Play confirms it.
• Widget data: the latest answer is shared with the LaadLens widgets on the same device.

Deleting the app removes all of this. You can delete individual sessions in the app. A CSV export is only created and shared by you.

What the app requests over the internet

• Live charger availability. The app asks the Dutch National Road Traffic Data Portal (NDW, DOT-NL open data) how many charge points are free in a map area. Only a rounded map area (about 100 metres) is sent, with no name, account or device identifier. We do not store these requests. As with any internet request, NDW sees your connection's IP address.
• Route. When you tap Route, LaadLens opens Apple Maps, Google Maps or Waze with the charger's address. What that app does next is covered by that provider's privacy policy.

Ads (Google AdMob)

• Where: one banner at the bottom of the Spending, "Which card suits me?" and Settings screens only. Never on the answer screen, the map, "Why this one?", "All options" or Route. No full-screen ads.
• Who: ads come from Google AdMob (Google Ireland Limited). Google processes data for this as an independent controller under its own policy: policies.google.com/technologies/partner-sites
• What Google receives: your IP address (from which a coarse area is derived), a device identifier for this app (for frequency capping and ad reporting), which ads were shown or tapped, and technical and diagnostic data from the ad software.
• Not: your precise location (the ad software's location collection is switched off), your charge cards, your sessions or your name.
• Non-personalized: LaadLens asks Google for non-personalized ads and never asks for tracking permission, so your device's advertising identifier (IDFA on iPhone) is not shared.
• Consent: in the EU, LaadLens asks for your consent once, with Google's consent form (User Messaging Platform, IAB TCF), and never before you see your first answer. You can change or withdraw your choice at any time in Settings → Ad privacy choices. We don't receive your choice; it stays on your device and travels with ad requests to Google.
• No ads: with LaadLens Plus, no ads are loaded at all.

LaadLens Plus (purchase)

LaadLens Plus is a one-time purchase through the App Store (Apple, StoreKit) or Google Play (Google Play Billing). Apple or Google processes the payment under its own privacy policy; we receive no payment details, name or email address. The app only checks on your device whether the purchase belongs to your account. You can restore it in Settings → Restore purchase.

This website

• No cookies, no analytics, no ads. The website shows no ads and uses no trackers.
• Waitlist. If you put your email address (and optionally your town) on the waitlist, it is currently kept only in your own browser (localStorage) and not sent to us. If we start receiving waitlist entries later, we will use your address only for one message when the app is available, share it with no one, and update this policy beforehand.
• Price radar. If you tap "Use my location" in the price radar, your browser asks for permission. Your location is used only in your browser to sort chargers and is not stored or sent to us. Map tiles come from OpenFreeMap; as with any website, our hosting provider (Cloudflare) sees technical data such as your IP address.

What we don't do

• No account, no login.
• No tracking by LaadLens and no advertising identifier.
• No analytics or crash reporting of our own. Only Google's ad software collects the diagnostic data above.
• We don't sell data, and we take no commission from charging operators or card providers.

Legal basis and retention

We (HIOLO) receive no personal data from you ourselves, so we retain none. On your device, the app uses your location based on your consent, which you can withdraw in your phone's settings. For ads, the legal basis is the one you choose in Google's consent form; Google retains data under its own policy.

Children

LaadLens is not directed at children and collects no data from children. Ads are limited to content suitable for all ages.

Your rights

You have rights under the GDPR (access, rectification, erasure, objection, withdrawing consent). Because we hold no data about you, we cannot find anything when you make a request; your data lives on your own device. For advertising data you can also contact Google directly (policies.google.com/privacy). You can also lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

Changes

If the app or the website starts using more data, we will update this policy beforehand and change the date above.

Contact

Controller: HIOLO, the Netherlands. Email: [email protected]. Website: laadlens.nl